i have tried both the home internet company and i can give a very unbaised review and opinion of which one is better. Although Fido offer a much faster internet service for a bit more expensive than Virgin Mobile home internet, there really isn't much difference, if all you want to do is to stream and watch movies. Virgin Mobile sure has a cheaper plan than Fido and their internet modem called "Steve" is pretty good and stable so far. I did not have any problem with Virgin Mobile home internet connection while i am watching movies in Netflix. Although Virgin Mobile has a slower speed as advertised than Fido, but i felt that there is very negligible difference and that Virgin Mobile Home Internet works just as fast as Fido Home internet.
Fido's modem has a bit of problem in that it sometimes for no reason gets stuck and movies keep freezing and loading. Even there is the slow down of internet at times due to the modem problem. I realized that Fido uses the same modem company called "Hitron" as the modem used by Rogers company, and i tell you that this Hitron compnay modem is no good. I had to unplug the modem once every week and then plug it back in after waiting one minute to reboot the internet. It started to get worse recently and that is when i decided to changed to Virgin Mobile. Virgin Mobile uses a modem called "Steve" and boy, it is quite powerful and the signal is pretty strong. Even from outside the house i could get a good signal.
Virgin Mobile is a part of Bell company if you are aware of it and so it uses the Fibe network to deliver the internet to you. Actually the Fibe network doesn't come all the way into your house. Fibe network comes into your neighbourhood in a central system and then from that central system internet is delivered into your house through telephone copper wires. At first i was skeptical of the telephone lines because i have heard that sometimes during storm or winter, the phone lines would be quite bad and so internet would be bad too. However, Virgin Mobile had offered first month free to try out their service without any contract or hidden fees, and so i went for it. I must say that i am quite satisfied with the speed and reliability of Virgin Mobile Home Internet.
Whenever i called Fido home internet customer service, it goes to the Mobile division first and i had to tell them to transfer me to the Home internet department. At times the wait time is long too. There were times when i had paid the Fido home internet bill and then on the next bill, they charged me late payment charges. In fact they were supposed to send me a confirmation email for paying the bill. However, that email came after the last due date and somehow it ended up charging me late payment charges when in fact i did pay the bill. The Customer Representative at first insisted that i did not pay bill on time but after much persuasion they found out that it was a computer glitch and that many other customers were affected by this problem too. In fact, it happened twice to me and i had to call them twice to sort out the problem.
